🛍️ Store Policies
Welcome to Snag 3D! We’re proud to offer a range of unique 3D printed toys, fidgets, figures, and custom designs. Please take a moment to review our store policies to understand how we operate and what to expect with your order.
💬 Customer care
We’re here to make your experience smooth and stress-free.
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📧 Email: snag3d@gmail.com
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🕒 Response time: we aim to reply within 24 hours
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🛠 Need help with your order? Contact us anytime for updates, questions, or issues.
🖨️ Production and dispatch
While many items are kept in stock, some are made to order depending on our production schedule.
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⏱ Dispatch time: orders are typically dispatched within 3 to 5 business days
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🧩 Custom items or high-demand periods may increase processing time
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⚡ Urgent orders: If you need your item quickly, please contact us before ordering - we’ll do our best to prioritize it
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📧 You’ll receive an email with tracking details once your item ships
🧩 Custom orders
We specialise in bringing your ideas to life!
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Submit your design or concept via email
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We’ll communicate with you through previews and approval before printing
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Custom orders are final sale unless damaged or defective
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Complex custom work may take longer than standard production time
🚚 Shipping and delivery
We ship across Australia and internationally.
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📦 Orders are shipped via trusted carriers with tracking
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✈️ Domestic and international shipping options are available at checkout
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Delivery times vary based on location
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Snag 3D is not liable for delays caused by postal services, but we’ll always help resolve issues
🔁 Returns and damages
We take pride in the quality of our prints and packaging.
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📸 If your item arrives damaged, contact us within 7 days of delivery with clear photos
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💬 We'll offer a replacement or refund based on the situation
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❌ We do not accept returns for custom-made items or used products
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✅ Stock items can be returned within 14 days in original, unused condition (shipping costs not refunded)
🔐 Privacy and safety
Your trust is important to us.
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Personal information is collected only to process and ship your order
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All payments are handled securely via encrypted platforms
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We do not share or sell your information
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Uploaded files for custom orders are kept private and used only for your project
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We’re happy to work under a Non-Disclosure Agreement (NDA) for custom designs, prototypes, or confidential projects
🧼 Product care
To keep your 3D prints looking their best:
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Avoid heat, direct sunlight, and rough handling
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Clean gently with warm soapy water (not hot)
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Articulated or flexible prints should be handled carefully
🏷️ Wholesale enquiries
Want to stock Snag 3D products?
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We offer wholesale pricing for retail partners and bulk orders
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MOQ and lead times apply
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👉 Contact snag3d@gmail.com with your store name and request details
🧠 Intellectual property
Respect for design is part of what makes Snag 3D unique.
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All Snag 3D original designs are copyrighted and may not be copied, modified, or resold
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Customer-supplied designs remain your intellectual property - we do not reuse or resell them
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We have commercial licenses to sell designs by other creators
📌 Terms and conditions summary
By ordering from Snag 3D, you agree to:
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Our made-to-order production times (3–5 business days)
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Final sale policy for custom items
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Limited liability for shipping delays or loss
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Not using Snag 3D products or designs for resale without permission
💳 Payment methods
We accept the following payment options:
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💳 Visa
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💳 MasterCard
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💸 PayPal
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🅰️ Afterpay
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🏦 American Express (AMEX)
🔒 All payments are processed securely through our encrypted checkout system.
📧 You will receive a confirmation email once your payment is complete.
📬 Still have questions?
Reach out anytime - we’re always happy to help.